• Door to Door collection & delivery Service within hours of your notice.
• We also provide Automatic updates provided via e-mail or fax, including proof of delivery.
• Packaging Services if Required.

With LAPTOPS, please do the following:  

• Do NOT attempt to remove the hard drive yourself, unless the drive has been designed to be removed by simply sliding it out of the casing
• Handle the hard disk drive with EXTRA CARE. They are easily damaged 
• Do NOT shake the hard disk, and be sure not to apply pressure to the hard drive casing.
• If at all possible, remove the hard drive from the computer. Get expert help if necessary.
• Take extra care when packaging a laptop drive for shipping!
• Fill out a request form and include a copy of it in the package with your hard drive.

1. Immediately turn off the computer if the disk/drive is clicking, grinding or has stopped spinning
2. Protect your drive from static charges by placing it in an anti-static bag.
3. Fill in the online data recovery contact/request form and include the following information:
   • - Is the hard drive clicking, grinding, or has it stopped spinning?
   • - Did the computer crash, or did the server go off-line?
   • - Was the computer dropped, or hit by a power surge?
   • - Were you victim to a computer virus or worm?
   • - Do you need to recover a deleted file?
   • - Was the hard drive accidentally reformatted?
   • - Was a partition deleted or corrupted?
   • - Are you getting any computer messages? Saying the drive is corrupt or unreadable? What are these messages?
   • - Are you being asked by the system to format or initialise the hard drive?
   • - Have you recently installed a new piece of hardware, programme, patch or update? 
4. Contact us immediately